Legal Information

Greensborough Tree Removals takes your privacy seriously. This policy explains what personal information we collect through our directory & lead referral service, how it is used, who we share it with, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details — your name and phone number (and email where voluntarily provided), used to route your inquiry to a suitable local arborist contractor.
• Address and suburb — so we and your assigned contractor can locate your property and determine applicable local council requirements.
• Site photos — photos you upload are used to assess the scope of work and to provide the contractor with accurate context before an onsite visit.
• Call recordings and transcripts — where you speak with us or our intake handling, call recordings/transcripts are captured solely to route quotes and service your inquiry, and to maintain a record of the conversation.

How your information is used

Your information is used exclusively to facilitate quote matching and intake — connecting you to an appropriate independent arborist partner, supporting council/permit guidance, and servicing your inquiry. We do not use your personal information for unrelated marketing without your consent.

Third-party data handlers

• Telephony / AI call-logging services — call recordings and transcripts are processed by the telephony and AI call-logging platform we use to manage incoming inquiries.
• Cloud photo storage — site photos you upload are stored in secure cloud storage and shared with your assigned contractor to support the quote.
• Direct assignment to local arborist partners — your contact and address details are provided to the independent arborist partner assigned to your job so they can contact you and arrange a site visit.

Data retention & non-resale

We review and delete records in accordance with a defined retention schedule. Call recordings and transcripts are held only for the period needed to resolve and document your inquiry.

Your rights — access, correction & deletion

You may request access to, correction of, or deletion of your personal information at any time. To make a request, email admin@nmcholdingsaustralia.com.au. We will respond to verified requests within a reasonable timeframe (typically within 30 days).

These Terms of Service govern your use of the Greensborough Tree Removals website, quote-matching service, and related intake facilitation. By submitting an inquiry or using this site you agree to these terms.

Our role — directory & lead referral

The independent arborist partner assigned to your job is solely responsible for:

• All onsite physical tree services and works.
• Securing any required council permits, planning approvals, and complying with local vegetation protection rules (e.g. Nillumbik Shire or Banyule City requirements).
• Carrying appropriate insurance and any licences required to perform the works.
• Health, safety, and quality of the work performed on your property.

Quotes & estimates

Quotes and estimates presented through our service are provided by independent contractor partners and are indicative. Final scope, pricing, and site conditions are confirmed directly between you and the assigned arborist contractor on inspection of the property.

Limitation of liability

While we take care in selecting reputable local arborist partners, we do not control their day-to-day operations. Accordingly, we accept no liability for:

• Contractor site estimates or changes to estimates made onsite.
• Contractor scheduling, rescheduling, or non-attendance.
• The standard, safety, or outcome of physical tree services performed by an independent contractor.

Nothing in these terms limits any rights you hold under the Australian Consumer Law.

Homeowner Free Quote Policy

Quotes obtained through Greensborough Tree Removals are free and non-binding until you accept a written agreement directly with an independent arborist contractor. There is no charge for requesting a quote or for the initial onsite assessment arranged through our service.

Partner / Contractor Terms

The following apply to our registered arborist contractor partners who receive leads through the directory:

• Lead referral service fees: fees apply for delivered contact leads or ongoing retainer/membership arrangements, as set out in the partner agreement.
• Retainer terms: recurring partner arrangements may be subject to the notice and billing terms specified in the applicable agreement.
• Dispute procedure (ACL): disputes regarding referral fees, credits, or services are handled in accordance with the Australian Consumer Law and any dispute-resolution clause in the partner agreement.

Non-refundable delivered leads vs. credits

• Non-refundable: fees for leads that were validly delivered — i.e. the submitted contact details were real, reachable, and within the partner's service area — are not refunded after delivery.
• Credit allowance: where a lead is invalid or fraudulent (e.g. unreachable, incorrect, or duplicated contact details submitted in bad faith), the partner may receive a credit allowance against future leads in lieu of a refund, subject to verification and the terms of the partner agreement.

Requests, disputes, or questions regarding refunds, credits, or cancellations should be directed to admin@nmcholdingsaustralia.com.au.